|PDF: Aftermarket Service Solutions|
When a production machine breaks down - time is money. To help reduce the total downtime duration, and the delay and cost associated with traveling to your site, we can offer remote diagnostic retro-fit packages on most existing Wayne Trail machines and systems.
A typical upgrade package includes everything needed to enable remote access to your system controls, such as: laptop computer, software, cables, and other miscellaneous hardware. Once installed and programmed, you only need to supply a reliable broad-band internet connection to the system and a trained maintenance person to work with our technician by telephone. When requested, Wayne Trail will ‘remote in’ to your machine to monitor and assess the issue at hand, and observe in real-time, the operation of the related controls, sensors, drives and programming. Recommendations can be made to help remediate your situation. When necessary, and under your direct and safe observation, changes or revisions to certain programming can be accomplished remotely. A determination of further service requirements if any, can also be made at this time.
Please contact us to determine if your vintage Wayne Trail machine or system is a candidate for a remote diagnostics upgrade.